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Jurnal Ekonomi dan Studi Pembangunan

Abstract

The transformation of healthcare services in the Industry 5.0 era requires hospitals to ensure sustainability through digitalisation and adaptive human capital management (HCM). This study addresses a critical research gap by examining the interaction between HCM and organisational agility in Indonesia’s healthcare sector, which is currently undergoing a transition. The aim is to analyse the mediating role of HCM in the relationship between organisational agility, perceived organisational support, and organisational commitment towards sustainable hospital service quality. A quantitative survey was conducted among 250 respondents from six accredited private Type B hospitals, and analysed using SEM-PLS 4.0. The results indicate that HCM acts as a strong mediator, with organisational agility and support significantly driving service quality (R² = 0.536). Path coefficients show that perceived organisational support has the most substantial impact on HCM (ß= 0.365). These findings confirm that HCM is a key strategic lever for enhancing human resource competencies through digital integration and legal safeguards. Theoretically, this study bridges the Resource-Based View with the dynamics of digital health. Practically, it suggests that hospital leadership must invest in digital learning paltforms and AI-Supported HR practices to bolster long term sustainability. By linking micro-level management with macro-level health economic resilience, this study provides a new framework for policymakers to strengthen the healthcare sector’s contribution to sustainable national development.

First Page

26

Last Page

44

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