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Jurnal Pendidikan Humaniora

Abstract

Japan is one of the countries that often opens job vacancies for foreign workers, but cultural diversity, differences in beliefs, and different seasonal climates often pose challenges in social interactions. This has the potential to cause misunderstandings between foreign workers, including those from Indonesia, and local coworkers. Therefore, intercultural communication competence is crucial to creating a harmonious and productive work environment. This study uses a descriptive qualitative method through a literature review to examine the role of intercultural communication in the work context in Japan. The results of the study indicate that the implementation of effective intercultural communication is a key factor in ensuring the success and comfort of interactions in a multicultural work environment. The right communication strategy has been shown to help Indonesian housekeepers interact with Japanese coworkers and team members more smoothly, thereby reducing the potential for conflict and increasing work efficiency.

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