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Abstract

The rapid growth of international students from tertiary level has reached nearly 3 million since 2007. This condition comes from short-term and long-term mobility. Students coming from developed countries, such as Australia, North America and Western Europe, tend to choose short-term program. Meanwhile, pupils coming from Asian-Pacific countries prefer a lengthy extensive study in pursuing their education. The needs and demands of international students coming to this nation must be in line with the development of the universities or institutions inside. Since 2018, State Polytechnic of Malang has opened international classes for foreigners. This institution provides 9 classes for 9 study programs from 7 various departments each year. Particularly in the Information Technology (IT) department, the foreign students are around 8 to 12% of the whole class population. Unfortunately, they do not receive a matriculation program and an Indonesian language course before getting the lectures. This can lead them to have a misinterpretation or misunderstanding while having communication with their Indonesian friends. At the present, administration staff and Information Technology lecturers also do not get a short education or additional media in communicating using English language. The emergence of the issue causes inadequate services to the foreign students. If this problem continues, there will be dissatisfaction with the college services and a decrease in quality assurance. Due to this condition, the researchers aim to develop a bilingual pocketbook for the IT lecturers and administration staff. Specifically, to make the pocketbook more informative, the researchers also include the usage of Quick Response (QR) code and infographics.

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